Product docs

ReviewmateAI Support

How to get help with ReviewmateAI.

We're here to help you get the most out of ReviewmateAI

📧 Contact Support

Email Support

Email: alameen@rearway.com

Our support team typically responds within 24 hours during business days.

Support Hours

Monday - Friday: 9:00 AM - 6:00 PM IST Weekend: Limited support (email only)

⏱️ Response Times

Critical Issues

Service down, security vulnerabilities, data loss

Response: Within 4 hours

Important Issues

Reviews not working, bot not responding, installation problems

Response: Within 24 hours

General Questions

How-to questions, feature requests, feedback

Response: Within 48 hours

Feature Requests

New features, enhancements, suggestions

Acknowledged: Within 1 week

📝 How to Submit a Support Request

To help us assist you quickly, please include the following information:

Required Information

Your Name and Email
Repository Name or URL (if applicable)
Pull Request URL (if related to a specific PR)
Issue Description What were you trying to do?
What happened instead?
When did this issue start?
Expected Behavior - What should have happened?
Screenshots (if helpful)
Browser/Environment (if relevant)

Example Support Request

Subject: Bot didn't review my PR

Repository: mycompany/myrepo

PR: https://github.com/mycompany/myrepo/pull/123

Description:

I opened a pull request 2 hours ago with 15 files changed.

Expected: ReviewmateAI to post review comments within 2-3 minutes

Actual: No comments after 2 hours

When: Started today at 2:00 PM IST

🔧 Common Issues & Quick Fixes

❌ Bot Didn't Review My PR

Possible Causes:

PR is too small (less than 5 lines changed)
Only non-code files were changed (docs, configs)
PR is in draft mode
Bot is not installed or doesn't have access to the repository
Webhook delivery failed

Quick Fix:

Check: Settings → Integrations → ReviewmateAI
Verify the bot has access to your repository
Mark PR as "Ready for review" if it's in draft
Push a small commit to re-trigger the review

⏳ Review Taking Too Long

Expected Times:

Small PR (1-10 files): 1-2 minutes
Medium PR (10-50 files): 2-5 minutes
Large PR (50+ files): 5-10 minutes

If longer than 10 minutes:

Check GitHub webhook deliveries in your repository settings
Look for failed webhook deliveries
Contact support with PR URL

❗ Bot Posted Incorrect Feedback

What to Do:

AI isn't perfect - use your judgment
You can dismiss or resolve comments you disagree with
For persistent false positives, email us with examples
We continuously improve the AI based on feedback

🔐 Permission Issues

Error: "ReviewmateAI doesn't have permission"

Solution:

Go to: Settings → Integrations → ReviewmateAI
Click "Configure"
Verify repository access is granted
Add the specific repository if using "Select repositories"

❓ Bot Not Installed

Issue: ReviewmateAI doesn't appear in your repository

Solution:

Visit: GitHub Marketplace - ReviewmateAI
Click "Install" or "Set up a plan"
Select your repositories
Complete the installation
Check for welcome issue in your repository

✅ Before Contacting Support

Please check these resources first - you might find your answer quickly:

📚 Documentation

Comprehensive guides, installation steps, and feature explanations.

❓ FAQ Section

Answers to frequently asked questions about ReviewmateAI.

🔧 Troubleshooting Guide

Step-by-step solutions for common problems.

🚀 Quick Start Guide

Get started with ReviewmateAI in under 2 minutes.

🐛 Report a Bug

Found a bug or technical issue? Help us improve ReviewmateAI by reporting it!

Bug Report Template

1. Summary: Brief description of the bug

2. Steps to Reproduce:

Step 1...
Step 2...
Step 3...

3. Expected Behavior: What should happen

4. Actual Behavior: What actually happens

5. Environment: Repository, PR URL, browser

6. Screenshots: If applicable

💡 Request a Feature

Have an idea for a new feature or enhancement? We'd love to hear it!

Planned Features

Configurable rules via .reviewmateai.yml
Custom severity thresholds
PR summary comments
Interactive chat on PRs
GitHub Enterprise support
GitLab support
Analytics dashboard

🔐 Report Security Issues

Found a security vulnerability? Please report it responsibly.

DO NOT post security issues publicly on GitHub or social media.

Email us directly with "Security Issue - ReviewmateAI" in the subject line.

Email: alameen@rearway.com

Subject: "Security Issue - ReviewmateAI"

Response Time: Within 48 hours

📖 Additional Resources

Privacy & Security

Learn how we protect your code and data.

Terms of Service

Understand the terms and conditions for using ReviewmateAI.

About Rearway Technologies

Learn more about the team building ReviewmateAI.

📞 Contact Information

Company

Rearway Technologies Pvt. Ltd.

alameen@rearway.com (Support)

nihadh@rearway.com (General)

Phone

+91 96111 34767

Address

2nd floor, Wee space, Kannur Rd, opposite SBI bank, Vikas Nagar Housing Colony, West Nadakkave, Chakkorathukulam Kozhikode, Kerala, India

Website

www.rearway.com

Built with ❤️ by Rearway Technologies